Friday, August 17, 2018
Cannabis Extracts Sales Account Manager
ClayWolf, LLC is Hiring a Sales Representative:
About ClayWolf, LLC
Based out of Clackamas, Oregon, Claywolf is Oregon’s first licensed cannabis extractor and continues to be on the forefront of technology, product innovation, packaging and branding. We pride ourselves on professionalism and consistency of service as expressed through the high quality of our products.
Originally Fox Hollow Farms of Vancouver, Washington – ClayWolf was the first extraction company to take high quality, clean BHO crumble to the Northwest Cannabis Farmer’s Market in Seattle. Upon moving to our Clackamas facility, ClayWolf was bolstered to find such a welcome reception to our products and brand in Oregon’s medical market. Building upon this foundation, ClayWolf is thrilled to be thriving in in Oregon’s recreational market through our unparalleled and diverse catalog of offerings.
Our sales team consists of sharp professionals who understand the challenges and rewards of navigating the dynamic market of recreational cannabis. With the nascent status of our industry, the ClayWolf team demands that each member be able to adapt to the mercurial policy changes of our state as well as flex into the on-the-fly adaptive strategy we must employ as an organization to remain competitive. All team members have a holistic view of our company and are eager to work together to achieve company goals.
Application InstructionsSubmit your resume and references with an original cover letter in PDF format detailing why you want to work at ClayWolf, LLC. We are interested in who you are, why you want this position and are enthusiastically looking for applicants both within and outside of the cannabis industry to drive the success of our company. Please provide an example from your work experience that deftly outlines a problem and how your communication skills (along with your sales and customer service experience) resolved this issue. Brevity is the soul of wit, but please feel free to take a few pages to respond to this cover letter prompt if needed.
SUPERVISION RECEIVED: Reports to the Sales Manager.
SUPERVISION EXERCISED: None.
EXAMPLES OF DUTIES: (This may not include all duties assigned)
Lead Generation and Sales
Build rapport through regular onsite visits with customers and personalized product recommendations
Leverage a variety of online and offline resources to identify prospective customers
Analyze customers’ purchase histories to identify opportunities for product sales and training
Continually brainstorm, create, and execute lead-generation and sales campaigns in coordination with other Sales Team members
Regularly create, improve, or share tools that support the Sales Team, such as sales strategies, marketing tips, and best practices
Customer Service and Order Processing
Conduct outbound sales by contacting potential and existing customers, especially by phone
Conduct inbound sales by providing outstanding customer service to existing accounts
Answer incoming calls in a prompt, professional, and prepared way
Process phone orders and identify natural upsell opportunities
Help troubleshoot web orders, late deliveries, and order-processing challenges
Ensure customers receive purchase-related information, such as estimated delivery schedules and return policies
Be knowledgeable about product catalog, prices, and availability
Relay product-related customer feedback to management team
Ensure that all orders are processed in accordance with METRC guidelines
Industry and Product Knowledge
Pursue continuing education about market conditions, customer trends, basic regulations, and industry developments, through sales- or trade-related events, vendor or manufacturer meetings, conferences, and publications
Stay current with trending products, brands, vendors, and competitors
Study scientific- and technical-product documentation to understand functionality
Have direct experience with or know the fundamentals of extraction methods such as BHO, CO2, live resin, terp sauce, etc.
Staff company installations at events and assist with physical tasks like setting up and taking down booth
Manage all aspects of event-related planning, including travel, samples, inventory, promotions, documentation, and occasional orders
Keep office area tidy to maintain a functional work environment
Work with team members to develop, learn, and implement new systems
Technology and Other Requirements
Computer: Highly functional on a modern, PC computer.
Microsoft Office: Proficient in Word, Excel, 2010 or newer
Typing: 50 WPM or faster
Google Apps: Proficiency with G Suite (Google Docs, Sheets, Drive), and security and sharing knowledge. Able to manage multiple Google Apps email accounts
Adobe Acrobat: Print as PDF, troubleshoot quality issues
Functionally proficient with CRM software
Printing: Familiar with network printing, scanning and sending documents, driver installation, and troubleshooting
Smart phone: Must be smartphone fluent
Internet Research: Must be HIGHLY internet savvy
Culture match: Support the mission and spirit of the organization and be comfortable with cannabis products in the facility
EDUCATION AND EXPERIENCE:
High-school diploma or equivalent required
2 years of cannabis sales experience, knowledge and previous experience with concentrates is highly desirable
5 years of sales or customer service experience required
Working knowledge of computer programs as described
Must be at least 21 years old and pass a criminal background check
CERTIFICATES AND LICENSES:
Current, valid driver’s license; clean driving record; valid insurance; reliable vehicle. Eligible for mileage reimbursement for company travel in personal vehicle
Valid OLCC Worker Permit
BENEFITS AND COMPENSATION:
Base + Commission
Per mile travel reimbursement
TYPICAL PHYSICAL DEMANDS:
Work may require prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a computer, telephone, calculator and other office equipment. Requires normal range of hearing. Requires close vision with the ability to see color and adjust focus. Lift up to 50 pounds repeatedly using smart lifting techniques.
TYPICAL WORKING CONDITIONS:
Work is high energy, fast paced, and due to the nature of the current regulatory landscape, is often highly stressful. Position requires regular availability to work Monday through Friday from 9am to 5pm with a 30-minute paid meal break for shifts of 6 or more hours; occasional nights, weekends, holidays, and events. May require up to 50% travel.